This position pays $19.50 per hour

Job Purpose/Overview

This role is responsible for providing an exceptional experience for our internal and external Guests in an Administrative/Receptionist position at the front desk of the corporate office. All Guests should feel welcome and have an authentic, personal, and memorable Ethel M Chocolates�?? experience in our friendly, engaging environment.

The admin collaborates with all channels to help expedite tasks, maintain files, uniforms, and the office.

Context and Scope

Mission Critical Competencies

• Approachability
• Customer Focus
• Integrity and Trust
• Drive for Results
• Interpersonal Savvy
• Peer Relationships

Key Functional Skills/Knowledge

• Guest Service
• Selling
• Vendor Communication
• Brand / Product Knowledge
• Basic Store Operations
• Business Acumen
• Personnel Policies and Procedures
• Demonstrated ability for mathematical skills
• Ability to lift 30 pounds

Key Responsibilities

• Pick up and sort/distribute daily mail for Building 1

• Email Financial Analyst list of documents/checks received in the mail, and place on desk for review/records

• Prepare and bring vendor checks for deposit then scan check to Financial Analyst and place in drawer for internal records/filing

• Attend weekly Leadership meeting and bi-weekly one on one.

• Prepare, coordinate, and organize the bi-annual Chocolate Concierge Day (involves power point presentation, gift bags, schedule dry runs, etc.)

• Upon the request of the Retail Director, place orders for initial chocolate and supply orders for stores prior to the holidays and Valentine's Day

• Assist and prepare onboarding manual/quizzes for orientation or when needed by store/assistant managers, prepare name badges and uniforms.

• Maintain and update copies of onboarding manual and quizzes

• Collect IDs from new Concierges to process their 19 prior to the start of their employment

• Upon receipt of new hire employee #, prepare ATR for badge, email to Security to process and distribute to appropriate Store/Assistant Manager

• Maintain and order store uniforms when needed as well as prepare used uniforms/aprons for laundry on an as needed basis

• Keep the office organized and clean daily

• Communicate with current vendors prior to the end of the year for updated SOW

• Prepare vendor Purchase Requisitions using SAP prior to the end of the year or upon request throughout the year

• Pay vendor invoices as directed by the Retail Director

• Work with outside vendors for merchandise to either sell at the store or for associates, research costs, and coordinate purchase/delivery of items

• Receive and pay renewal of business license upon notification, and distribute to appropriate Store Manager for posting

• Place internal orders for Chocolate gifts upon request by Retail Director

• Prepare note cards for orders placed by the Call Center or Retail Director

• Assist Event Coordinators in ordering chocolates and supplies for events

Job Specifications/Qualifications

Key Experiences

• Must be proficient or able to learn outlook, excel, power point, teams, SAP, office systems
• Guest service experience preferred
• Experience with guests in a service-oriented environment
• High School degree or equivalent experience
• Must be able to communicate clearly both verbally and written

Desired Education

• High school degree

Decision Making Authority and Impact

• Ability to make immediate decisions regarding customer and administrative issues
• Ability to make recommendations to enhance operational and associate needs
• Must be able to work a variety of shifts including evenings, weekends and holidays.

Physical Requirements:

• Must be able to lift 25 lbs.
• Concentration on repetitive task for 50%

WHAT DO WE OFFER TO YOU?

• Competitive wages
• Flexible Schedules
• Ongoing Developmental Programs
• Corporate/ Store Discounts
• Career Opportunities within the store and in Mars Inc (https://careers.mars.com/)